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Go the Extra Mile
Paperback
Published 15 Oct 1998 -
Guide to Customer Service Teams
Paperback
Published 31 Oct 1998 -
Motivating Customer Service Emp...
Paperback
Published 31 Oct 1998 -
Customer Care
Paperback
Published 31 Dec 1998 -
Excellent Customer Service Trai...
Hardback
Published 01 Jan 1999 -
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Effective Customer Care
Paperback
Published 01 Mar 1999 -
Communicating With Customers
Paperback
Published 22 Apr 1999 -
Delivering Customer Service
Paperback
Published 01 May 1999 -
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Building Customer Loyalty
Paperback
Published 01 Jun 1999 -
How to Pass Customer Service. T...
Paperback
Published 01 Jun 1999 -
Superior Customer Service
Paperback
Published 01 Jul 1999 -
How to Pass Customer Service. S...
Paperback
Published 01 Jul 1999 -
Call Centres
Hardback
Published 26 Nov 1999 -
Success as a CSR
Paperback
Published 31 Dec 1999 -
12 Steps to Success Through Ser...
Paperback
Published 19 Jan 2000 -
Exceeding Customer Expectations
Paperback
Published 01 Feb 2000 -
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Extraordinary Customer Care
Paperback
Published 17 May 2000 -
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Knock Your Socks Off Service Re...
Paperback
Published 26 May 2000Save $4.80
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Psychology: Toor Met Klante
Paperback
Published 01 Aug 2000 -
Call Center Success
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Published 09 Aug 2000 -
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Globalizing Customer Solutions:...
Hardback
Published 30 Aug 2000Save $17.88
RRP $88.80- $70.92
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Globalizing Customer Solutions:...
Paperback
Published 30 Aug 2000Save $7.59
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A Paradigm of Customer Recovery...
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Published 20 Sep 2000Save $0.16
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Clients Are People Too
Paperback
Published 21 Sep 2000 -
Quality Customer Service
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Published 29 Sep 2000 -
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Companies Don't Succeed People ...
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Published 15 Nov 2000Save $0.36
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The Heart of the Sale: Making t...
Paperback
Published 01 Dec 2000Save $0.24
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Customer Relationship Development
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Published 01 Jan 2001 -
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Client Relationship Management
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Published 30 Jan 2001Save $6.55
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The Effective Manager's Handboo...
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Published 20 Mar 2001Save $0.32
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Unlocking Customer Value
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Published 30 Apr 2001 -
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How to Mind-Read Your Customers...
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Published 26 Jun 2001Save $4.17
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Customer Equity
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Published 01 Jul 2001 -
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Customer Relationship Management
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Published 16 Oct 2001Save $1.08
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Creating and Sustaining a Super...
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Published 30 Oct 2001Save $22.91
RRP $107.83- $84.92
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Contagious Customer Care
Paperback
Published 26 Nov 2001 -
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Understanding the Contact Centr...
Paperback
Published 28 Feb 2002 -
The Customer Service Pocketbook
Paperback
Published 01 Mar 2002 -
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Customer Service for Irish Stud...
Paperback
Published 30 Apr 2002 -
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Handling Confrontation
Paperback
Published 31 May 2002 -
Service, Please, South Africa!
Paperback
Published 30 Jun 2002 -