Publisher's Synopsis
Unlock the power of the Voice of the Customer (VoC) with this comprehensive introductory guide. Whether you're new to customer feedback analysis or looking to deepen your understanding, this easy to follow guide provides an accessible starting point including what it is, it's importance, real life examples, best practices and steps to building Voice of the Customer program
Learn to harness the valuable insights hidden within customer feedback, reviews, and comments, and discover how these insights can shape your business strategies and decision-making processes. With real-life examples and practical advice, this guide takes you on a journey to understand the significance of listening to your customers.
