You Can't Google It: The Compelling Case for Cross-Generational Conversation at Work

Presents a different take on solving workplace generational quandaries through human performance skills and the central role of cross-generational conversation to achieve common goals faster, more profitably, and without costly stress. Lays out a competing business case for the growing market of professionals and knowledge workers who need to anticipate threats from Automated Intelligence (AI) and an increasing number of human competitors. Shows how to attract and retain client/customers of different generations with cross-generational strategies. Provides the business case arguments to integrate meaningful cross-generational conversation into the culture and business model of your organization Relates why and how not to neglect Gen Xers and the critical need for succession planning and knowledge transfer. Teaches action steps and tools to win over other generations and be an effective "bridge," leading change with trust and empathy. Gives young/Millennial workers ammunition for persuading management to consider generational differences as important as other diversity issues Helps young/Millennial workers understand older generations' perspectives, worldviews and strengths so they can better work with, manage and do business with all generations. Provides tips for maintaining relevance at each stage of your career and new ways for meaningful contributing. Provides specific steps and language to kick start the conversations that enable you and your colleagues to thrive in work and life.