Words Matter

Words Matter How One Little Word Can Change the Way You Do Business

Paperback (08 Sep 2014)

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Publisher's Synopsis

Words matter. How we talk about our customers will have a direct impact on how we "think" about our customers. As you will learn from this book, customers are not "a" customer or "the" customer. They are MY customer and YOUR customer. If we fail to remember that, sooner or later they will become someone else's customer.

Book information

ISBN: 9781496066411
Publisher: Createspace Independent Publishing Platform
Imprint: Createspace Independent Publishing Platform
Pub date:
Language: English
Number of pages: 78
Weight: 99g
Height: 216mm
Width: 140mm
Spine width: 4mm