Publisher's Synopsis
By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.
The World of Superservice Creating Profit Through a Passion for Customer Service
Paperback (22 Aug 1997)
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Book information
| ISBN: | 9780201403848 |
| Publisher: | Pearson Education |
| Imprint: | Addison-Wesley |
| Pub date: | 22 Aug 1997 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 256 |
| Weight: | 388g |
| Height: | 234mm |
| Width: | 157mm |
| Spine width: | 14mm |
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