Publisher's Synopsis
Argues that quality customer service is a competitive edge, tells how to evaluate service quality, and suggests techniques for improving quality.
The Quest for Quality Prescriptions for Service Excellence
Book (31 Dec 1996)
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Book information
| ISBN: | 9780312141301 |
| Publisher: | St. Martin's Griffin Press |
| Imprint: | St. Martin's Griffin Press |
| Pub date: | 31 Dec 1996 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 344 |
| Weight: | 522g |
| Height: | 241mm |
| Width: | 159mm |
| Spine width: | 24mm |
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