Paperback (01 Dec 1997)
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When it comes to customer service, Nordstrom is the retail giant that set the new standard against which all other companies are compared. Spector provides a candid behind-the-scenes look at how Nordstrom does it, and how others can imitate its example.
| ISBN: | 9780471191711 |
| Publisher: | Warner |
| Imprint: | Warner |
| Pub date: | 01 Dec 1997 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 256 |
| Weight: | 136g |
| Height: | 170mm |
| Width: | 106mm |
| Spine width: | 15mm |
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Paperback
Published 18 Jun 2020
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