Publisher's Synopsis
Are you tired of hearing the phrase "Sorry about the wait" from service staff? Do you want to accelerate the time from order to service delivery while also improving customers' experience? If so, then SORRY ABOUT THE WAIT is the book for you.
In this practical guide, experienced industrial engineer, Eduardo J. Estrada, shares proven Lean Manufacturing concepts and tools that can be applied to hospitality and small business processes to reduce wait times and enhance customer satisfaction. With a simple and easy-to-follow approach, this book encourages readers to start with the basics and build their way up.
Each tool and technique are explained in detail, with examples of how they can be applied. Whether you are a small business owner or a hospitality professional, this book will help you achieve your goals and create a culture of continuous improvement.
Some of the key topics covered in this book include:
- Understanding the importance of wait times and customer experience
- Identifying and eliminating waste in your processes
- Streamlining your operations for efficiency
- Implementing visual management and standard work
- Creating a culture of continuous improvement
Don't wait any longer to improve your business operations and enhance your customers' experience.
Order SORRY ABOUT THE WAIT today and start putting these tools and techniques into practice.
Share your journey and successes with your team, and together, you can create a culture of continuous improvement that will benefit your business and your customers alike.
