Paperback (26 Jun 1998)
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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
| ISBN: | 9780273635253 |
| Publisher: | Pearson Education |
| Imprint: | Financial Times/Prentice Hall |
| Pub date: | 26 Jun 1998 |
| DEWEY: | 338.4068 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 504 |
| Weight: | 1028g |
| Height: | 245mm |
| Width: | 188mm |
| Spine width: | 27mm |
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Paperback
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