Service! Some People Just Don't Get It
Paperback (17 Aug 2006)
Save $0.05
RRP $10.14- $10.09
Includes delivery to the United States
10+ copies available online - Usually dispatched within 7 days
Check stock
Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that have been developed from ""street smarts"" rather than a rehash of material from other text books. Furthermore, you will discover not only is this book a quick read but fun and entertaining as well.
Book information
ISBN: | 9781600370267 |
Publisher: | Morgan James Publishing |
Imprint: | Morgan James Publishing |
Pub date: | 17 Aug 2006 |
Language: | English |
Number of pages: | 100 |
Weight: | 167g |
Height: | 224mm |
Width: | 157mm |
Spine width: | 7mm |