Publisher's Synopsis
What makes customer service so distinctive, eye-opening, impactful, and so good that it becomes "Legendary?"
Simple, skilled, and sincere interactions between your staff and the customer make the customer feel valued. Creating Legendary Customer Service using attitudes and skills is much less expensive than losing customers. This is true, even when you cannot solve the problems that led to the interaction in the first place. It's more in the interaction's "how" than the "what." The knowledge, skills, and strategies presented in this book are based on human interaction psychology, making them applicable in many areas of life. Here, these life skills are applied to the customer service setting. Once learned, coached, and practiced, they will become second nature. This book is a compilation of eleven customer service eBooks that teach how to build the necessary attitudes and skills to create legendary customer service. Seven of these books are standalone bestsellers. These ebooks can be purchased separately.- Create Attitudes Instantly (New release)
- Telephone Etiquette for Business
- Email Etiquette for Business
- Trust & Rapport Building
- Active Listening Skills for Business
- Problem Solving Model for Business
- Defusing Customer Anger
- Managing Customer Expectations
- Creating Customer Loyalty
- Stress Control at Work
- Goal Setting for Success
