Publisher's Synopsis
If we are to get America back to work, it is imperative that we return to the values that made this nation great. There is a common thread among all thriving companies. They all understand the importance of customer service excellence. Legendary customer service begins with a commitment to the customer... at any cost! In order to differentiate from your competition, you must stop talking about customer service excellence and start living it. This ideology must flow from the pinnacle of your organization to the very core of its foundation - persons who interact directly with your customers on a daily basis. A positive customer encounter can change the customer's perception of your organization from ordinary to exceptional. Therefore, it is paramount to understand that your organization's success depends entirely on its ability to create positive and memorable customer service experiences. In this book, you will discover timeless gems (quotes) from some of the world's most influential leaders. Leaders and innovators, who have turned their values into action and, in the process, changed the way the world does business. This book is required reading for all who work with and/or support customers. In order to get the most from your reading, we recommend that you read Legendary Customer Service until you master the precious gems within."
