IT Service Management Support for Your ITSM Foundation Exam

John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths

3rd edition

eBook (08 Apr 2016)

Not available for sale

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New: Paperback (21 Mar 2016) - Third edition ~~RRP $46.87~~ $32.91

Publisher's Synopsis

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Book information

ISBN:	9781780173191
Publisher:	BCS Learning & Development Limited
Imprint:	BCS
Pub date:	08 Apr 2016
Edition:	3rd edition
DEWEY:	658.4038
DEWEY edition:	23
Language:	English
Number of pages:	226
Weight:	-1g
Height:	244mm
Width:	170mm