Third edition
Paperback (21 Mar 2016)
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
| ISBN: | 9781780173184 |
| Publisher: | BCS Learning & Development Limited |
| Imprint: | BCS |
| Pub date: | 21 Mar 2016 |
| Edition: | Third edition |
| DEWEY: | 658.4038 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 226 |
| Weight: | 406g |
| Height: | 173mm |
| Width: | 246mm |
| Spine width: | 13mm |
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