Publisher's Synopsis
Presenting the best methods for turning unfavorable client encounters into inspiring success tales. Do you think you could do a better job serving customers? Do you find yourself wanting to dig your fingers into your ears when customers complain? When someone has a bad experience with your company and wants the entire world to know about it, do you know what to do? Unwind, inhale deeply and never forget that your clients are the lifeblood of your company. They will take care of you if you take care of them. So how can you win over those disgruntled clients?
We puts customer service front and center as we examine the advantages of dissatisfied consumers (yes, there are advantages), how to handle them, and how to win them over.
You'll learn strategies that will help you improve your clients' experiences, such as straightforward persuasive tactics, customer service skills, and empathy for their situation. With a little bit of negotiating mixed up with the art of communication, you can make even the most difficult clients happy. Furthermore, you will learn:
- The key to communicating verbally effectively
- How to comprehend your customers more fully - Why the most important thing in customer communications is empathy
- The application of the 80/20 rule to customer service
- What not to do in terms of the client experience And a whole lot more! It's not necessary to lose your hair trying to handle challenging clients. You have the power to make things better for everyone involved. All you need to do is know the appropriate methods.
