Paperback (01 Jun 2006)
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Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. This title presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices.
| ISBN: | 9780814473085 |
| Publisher: | McGraw-Hill Education |
| Imprint: | Amacom |
| Pub date: | 01 Jun 2006 |
| DEWEY: | 658.812 |
| DEWEY edition: | 22 |
| Number of pages: | 256 |
| Weight: | 503g |
| Height: | 235mm |
| Width: | 189mm |
| Spine width: | 20mm |
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Paperback
Published 18 Jun 2020
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