2007
Hardback (03 Sep 2007)
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This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.
| ISBN: | 9783540731979 |
| Publisher: | Springer Berlin Heidelberg |
| Imprint: | Springer |
| Pub date: | 03 Sep 2007 |
| Edition: | 2007 |
| DEWEY: | 004.068 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 342 |
| Weight: | 713g |
| Height: | 234mm |
| Width: | 156mm |
| Spine width: | 22mm |
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