Book (26 Dec 1995)
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This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service.
| ISBN: | 9780134364605 |
| Publisher: | Prentice Hall |
| Imprint: | Prentice Hall |
| Pub date: | 26 Dec 1995 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 139 |
| Weight: | 387g |
| Height: | 235mm |
| Width: | 178mm |
| Spine width: | 12mm |
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Published 18 Jun 2020
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