Paperback (01 Jul 1999)
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Aimed at managers seeking to improve their customer service, this text uses case studies to present a customer orientated strategy for prioritising customer needs, reliability, people training, organization, measuring satisfaction and technology.
| ISBN: | 9781860761171 |
| Publisher: | Oak Tree |
| Imprint: | Oak Tree |
| Pub date: | 01 Jul 1999 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 108 |
| Weight: | -1g |
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