Publisher's Synopsis
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This book represents my 35 plus years' experience working in Field Service and Technical Support. It covers many of the challenges faced by the Field Service Engineer, Field Service Technician, & Customer Service Representative. This book provides advice on making more money and getting better control of your time. The ability to get control of your time and your life is an important consideration. Dealing with difficult people and situations can be made much easier with the proper techniques applied to the various challenging situations.It's much easier learning from someone elses experience rather than trying to figure everything out on your own. A mistake can cost you your job. It's better to approach your career well armed with as much pertinent information as possible. Converting unhappy customers into happy customers is a worthwhile objective. Generating references and sources of future opportunities can make it possible for you to find new jobs much easier in the future. Operating efficiently has the power of freeing more time for your personal life and career while creating future growth potential. As well as a process of discovering new opportunities which you may not have known existed.
