Publisher's Synopsis
Looks at who complains, why they complain, what they complain about, how to complain effectively, and more.
Send This Jerk the Bedbug Letter How Companies, Politicians, and the Mass Media Deal With Complaints, and How to Be a More Effective Complainer
Paperback (24 Jun 1996)
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Book information
| ISBN: | 9780898158113 |
| Publisher: | Ten Speed Press |
| Imprint: | Ten Speed Press |
| Pub date: | 24 Jun 1996 |
| DEWEY: | 381.3 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 322 |
| Weight: | 408g |
| Height: | 228mm |
| Width: | 152mm |
| Spine width: | 24mm |
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