Know Thy Customer!

Know Thy Customer! How to Follow Marketing's First Commandment

Book (01 Jul 1997)

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    Publisher's Synopsis

    Kevin Sharp is recognised internationally as an expert in the fields of customer satisfaction research and service improvement. With this book, Sharp offers a guide to maintaining healthy customer relations.

    Book information

    ISBN: 9780850132731
    Publisher: Dartnell
    Imprint: Dartnell
    Pub date:
    DEWEY: 658.812
    DEWEY edition: 21
    Number of pages: 243
    Weight: 566g
    Height: 260mm
    Width: 184mm
    Spine width: 19mm

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