Publisher's Synopsis
This volume explores the changing nature of customer service, showing businesses how to adapt and build a service business that gives customers the personal service they still yearn for.
The Brave New Service Strategy Aligning Customer Relationships, Market Strategies, and Business Structures
Hardback (01 Mar 2000)
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Book information
| ISBN: | 9780814405277 |
| Publisher: | McGraw-Hill Education |
| Imprint: | Amacom |
| Pub date: | 01 Mar 2000 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 316 |
| Weight: | 612g |
| Height: | 238mm |
| Width: | 162mm |
| Spine width: | 38mm |
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