Paperback (15 Mar 2003)
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The premise on which this book is based is that too much of the extensive literature on customer care and service is largely personal advice and anecdotal. Here, the authors have written a modern and comprehensive overview of the subject.
| ISBN: | 9780750642040 |
| Publisher: | Butterworth-Heinemann |
| Imprint: | Butterworth-Heinemann |
| Pub date: | 15 Mar 2003 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 256 |
| Weight: | -1g |
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Paperback
Published 18 Jun 2020
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