Raving Fans

Raving Fans A Revolutionary Approach to Customer Service

Abridged edition

Audio CD (13 Jan 2004)

Not available for sale

Includes delivery to the United States

Publisher's Synopsis

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Book information

ISBN: 9780739309537
Publisher: Penguin Random House Audio Publishing Group
Imprint: Random House Audiobooks
Pub date:
Edition: Abridged edition
Language: English
Weight: 91g
Height: 149mm
Width: 129mm
Spine width: 15mm