Publisher's Synopsis
Praise for Lessons from the Nordstrom Way
"Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc.
"Robert Spector’s book is chock–full of insights on how you can give great customer service no matter what business you’re in. This stuff makes sense. You’ll read it and immediately ask yourself,‘now why did I never think of that?’" Roy H. Williams, bestselling author of The Wizard of Ads
"At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service." Gordon Bethune, Chairman and CEO, Continental Airlines
