What the Customer Wants You to Know How Everybody Needs to Think Differently About Sales

Paperback (03 Sep 2009)

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Publisher's Synopsis

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that's where Charan's concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer's businessUse this knowledge to improve your customer's marginsShow how your product and expertise is a winning combination

Someday, every company will listen more closely to the customer. . .

Book information

ISBN: 9780141036878
Publisher: Penguin Books Ltd
Imprint: Penguin Books
Pub date:
DEWEY: 658.812
DEWEY edition: 22
Language: English
Number of pages: 176
Weight: 140g
Height: 130mm
Width: 196mm
Spine width: 12mm