Publisher's Synopsis
This book examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
Paperback (19 Feb 2002)
Includes delivery to the United States
10+ copies available online - Usually dispatched within 7 days
This book examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
ISBN: | 9780071387859 |
Publisher: | McGraw-Hill |
Imprint: | McGraw-Hill |
Pub date: | 19 Feb 2002 |
DEWEY: | 338.47621382 |
DEWEY edition: | 21 |
Language: | English |
Number of pages: | 400 |
Weight: | 544g |
Height: | 226mm |
Width: | 150mm |
Spine width: | 28mm |