Publisher's Synopsis
can you handle the truth is a unique book providing candid and sometimes disturbing insights into the management of IT services. The 12 chapters examine the capabilities required to manage IT services and why conventional IT management wisdoms are the root cause of poor IT service delivery. can you handle the truth is challenging, inspiring, critical, praising and sometimes humourous, but always informative. It is a must read for everyone who works in the IT industry. You don't need to agree with its views but you do need to read them. They will change the way you think about IT services. The world is changing for IT organisations. Cloud Technologies, Everything-as-a-Service, Social Media and the sophistication of the customers are driving this change. IT organisations who don't recognise the need to change are quickly becoming legacy IT organisations...
