Trust, Social Relations and Engagement

Trust, Social Relations and Engagement Understanding Customer Behaviour on the Web

eBook (06 Jul 2012)

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Publisher's Synopsis

Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative 'Value for Engagement Model'.

Book information

ISBN: 9780230391253
Publisher: Palgrave Macmillan UK
Imprint: Palgrave Macmillan
Pub date:
DEWEY: 658.812
DEWEY edition: 23
Language: English
Weight: -1g