Publisher's Synopsis
All studies of managers at work seem to agree that they spend more time communicating with people than on any other single activity. Thus an improvement in communication is likely to produce a significant increase in total management effectiveness. The skill of communicating is rarely an inherited gift. Fortunately, most managers can develop the ability. It needs hard work and practice, based on an understanding of the relevant techniques. Bill Scott has been teaching communication skills for more than twenty years, and this book incorporates material tested in seminars throughout the world and refined in the light of feedback from many thousands of experienced managers and professionals. Using examples from business life, it covers speaking, listening, writing and reading, and shows how to make the most of meetings and interviews. The result is a readable, thoughtprovoking and above all practical guide to the most important management skill of all.
