Publisher's Synopsis
In 2014, automakers in the United States more than doubled their previous all-time record for automotive safety recalls. The most prominent recall was for a defective ignition switch in General Motors vehicles that caused cars to stall and airbags to fail in a crash, prompting a legal, financial and public relations nightmare for the company. "The Ignition Switch from Hell" examines the engineering, managerial and supplier relations problems that led to the defective part. The book provides suggestions on how GM management can improve vehicle quality assurance, including case studies of quality assurance systems from Japanese suppliers.
