Publisher's Synopsis
Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees"...these are "hidden leaders"...and they are critical to an organization's long-term success.
Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who:
- Demonstrate integrity
- Lead through authentic relationships
- Focus on results
- Work from clear customer purpose
- Fulfill the value promise of the company
Supported by real-world examples of hidden leaders in action - and QR codes readers can scan for instant access to online assessments - the book helps managers discoverthese secret saviors and enable them to deliver even greater value to customers.
