2012
Hardback (22 Oct 2012)
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The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
| ISBN: | 9780230284197 |
| Publisher: | Palgrave Macmillan UK |
| Imprint: | Palgrave Macmillan |
| Pub date: | 22 Oct 2012 |
| Edition: | 2012 |
| DEWEY: | 658.81202854678 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 154 |
| Weight: | 408g |
| Height: | 239mm |
| Width: | 164mm |
| Spine width: | 21mm |
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