The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center

5th Edition

Paperback (20 Nov 2003)

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Publisher's Synopsis

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

Book information

ISBN: 9781578203055
Publisher: CRC Press
Imprint: CRC Press
Pub date:
Edition: 5th Edition
DEWEY: 338.4738464068
DEWEY edition: 22
Language: English
Number of pages: 283
Weight: 472g
Height: 229mm
Width: 152mm
Spine width: 16mm