Publisher's Synopsis
- This new edition contains over 250 fully updated entries in operations management;
- All bibliographies have been significantly up-dated and extended;
- Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation;
- Expands on core entries such as the newsvendor model;
- Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.
