Publisher's Synopsis
Verbal bullying in organisations and schools is very much in the headlines today. But it is not only verbal bullying that creates hard conflict in organisations - undermining and physical violence do as well. Hard conflict costs organisations far too much money. As an organisation development specialist and certified professional mediator, Dr. Ramsay wrote the practical book Solving Hard Conflict to help the thousands of large, medium and small business owners who suffer from debilitating conflict.
