Publisher's Synopsis
A powerful problem-solving tool-the five whys-can help organizations solve complex problems quickly and effectively. CJ Carroll draws on his diverse experiences in management and consulting to reveal how the tool works in this guide to unlcokcing the power of quality assurance. Framing quality assurance as an invesment ratehr than a cost, he highlights the many ways it can bolster profit margins. After reading this book, you'll know how to: - apply the five whys methodology to different business scenarios to improve business operations and customer satisfaction; - distinguish the differences between quality assurance and quality control; - leverage check-sheets, histograms, Pareto charts, cause-and-effect diagrams, defect concentration diagrams, control charts, and statistical process control, to improve processes. The author also highlights W. Edwards Deming's significant role in shaping quality assurance through the Deming Cycle as well as other prominent figures in the quality assurance and management field. Whether you are an investor, entrepreneur, business owner, manager, or worker on the front lines, you'll find valuable guidance in Problem Solving.
