Perspectives in Total Quality

Perspectives in Total Quality - Total Quality Management

Hardback (29 Jan 1999)

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Publisher's Synopsis

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.

A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

Book information

ISBN: 9780631208846
Publisher: Wiley
Imprint: Wiley Blackwell
Pub date:
DEWEY: 658.4013
DEWEY edition: 21
Language: English
Number of pages: 402
Weight: 699g
Height: 236mm
Width: 159mm
Spine width: 29mm