Publisher's Synopsis
There is a growing need for providers of recreation and leisure services to respond to the changing needs of the populations they serve. It is important for service providers to have access to reliable and valid tools and methods of collecting citizen input and to be able to create a database of the changing needs and attitudes, particularly in the face of limited resources which need to be allocated to best serve the customer and community. This is a roadmap for collecting and applying citizen input in a scientific and reliable way.
