Publisher's Synopsis
White Hat, Gray Hat, Black Hat; The Dumb Tough Rule; Murder By Memo; Little Victories are some of the chapters in this book developed by the author's 41 years experience in life insurance administration. While most managers, and those who desire to be managers, have probably observed most of the tips detailed in the book, you may not know the background of how each can impact your career. Failing to know the root cause of a situation or know what needs to be done to fix it can lead to your downfall. This book is intended to revive old ideas or prompt new ideas to assist you in your day-to-day tasks.
