Publisher's Synopsis
This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act.;Some of the skills which are examined in detail are listening, listening to non-verbal messages, information-getting, explaining, presenting, helping, influencing, negotiating and working with groups.
