Publisher's Synopsis
Many events have the potential to cause significant disruption or damage to your business. Sudden changes in market conditions, the unexpected loss of key suppliers or customers, or sudden emergencies such as fire or flooding, these are just some examples. Do you feel sufficiently prepared for such an event, or do you worry that you will not be able to cope with the situation? Do you have the knowledge and confidence to be part of, or to chair, a group set up to manage the response to such events? Many books written about business continuity planning will allude to the necessity of having a strong incident or crisis management structure in place, but not many go into the detail of how incident or crisis management team meetings should be conducted. This 46 page guide aims to give senior managers and other employees uncomplicated and no-jargon guidance, from a practitioner's point of view, on how to prepare before joining or chairing a team set up to manage incidents such as those described above. It provides answers to questions such as: - 1. How should I prepare and what should I do before joining an incident management meeting? 2. As Chair of an incident management team how should I lead the team? 3. How should we respond to the media? 4. What effect does poor leadership have on the performance of the team? How does having good 'command and control' arrangements in place make the management of routine business operations, as well as the response to disruptive events, more robust?
