Publisher's Synopsis
This is an account of how the chief executive of a British firm, Dutton Engineering, broke out of the traditional mould to create a dynamic, profitable and model company that won the prestigious Wedgewood Trophy for Business Excellence. The book presents the reader with a clear business vision and describes how this was turned into reality. It should help managers and staff of companies and organizations of all sizes from all sectors.;Among the areas examined are: why companies must change; the Dutton way; how to overcome the barriers to change; what is the true cost of poor quality; the role of trust; what is true empowerment; how to build flexible, effective and innovative teams; how to develop staff confidence and commitment; new forms of organization; what to do about dinosaurs; how to work closely with suppliers to cut costs; and how to develop a company-wide Kaizen culture.;Change is inevitable and, where no change exists, it is best to resolve to get on with it. This book provides a proven path to follow.
