Getting Past No

Getting Past No Negotiating in Difficult Situations

Revised Edition

Paperback (01 Jan 1993)

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We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:

 Stay in control under pressure
 Defuse anger and hostility
 Find out what the other side really wants
 Counter dirty tricks
 Use power to bring the other side back to the table
 Reach agreements that satisfies both sides' needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don't have to get mad or get even. Instead, you can get what you want!

Book information

ISBN: 9780553371314
Publisher: Random House Publishing Group
Imprint: Bantam Books
Pub date:
Edition: Revised Edition
DEWEY: 158.5
DEWEY edition: 22
Language: English
Number of pages: 189
Weight: 194g
Height: 135mm
Width: 209mm
Spine width: 18mm