Publisher's Synopsis
Author Sue Anderson understands that feedback drives performance within a variety of fields and workplaces, so has created a new feedback framework - one that provides leaders with a clear formula for successful feedback conversations. This book outlines three simple steps that can be taken to enhance the quality of the feedback being offered while, at the same time, nurturing relationships and building trust.
The second half of the book focuses on the (often-forgotten) skill of being open and resilient when offered feedback.
In other words, this book outlines how a feedback-fit culture for both offering and receiving feedback can be established and maintained.
