Ethics And Customer Service
Paperback (30 Oct 2006)
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This up-to-date, concise, conversational guide demonstrates the importance of good customer service to your business and to the insurance industry. From the challenges of handling a death claim to routine requests for service, you'll learn how to make the most of your contacts with clients. This book addresses: The business value of good customer service The price of poor customer service Dealing with unethical professionals TQM Perspective Agent and home office conduct
Book information
ISBN: | 9780872186736 |
Publisher: | The National Underwriter Company |
Imprint: | The National Underwriter Company |
Pub date: | 30 Oct 2006 |
Language: | English |
Number of pages: | 120 |
Weight: | 190g |
Height: | 228mm |
Width: | 158mm |
Spine width: | 6mm |