Publisher's Synopsis
Encyclopaedia of Total Quality and Human Resources: An Executive Guide emphasizes the interface between human resource policy and quality policy of the organization. Total quality management (TQM) has far-reaching implications for the management of human resources. It emphasizes self-control, autonomy, and creativity among employees and calls for greater active cooperation rather than just compliance. Indeed, it is becoming a maxim of good management that human factors are the most important dimension in quality and productivity improvement. Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Total Quality Management Systems Building and Sustaining Operational Excellence gives a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. First chapter focuses on the criticality of quality management in building corporate resilience. Second chapter proposes the target entities of whole assessment of quality management of organization totally based on the consideration of
