Publisher's Synopsis
Document management is a key to business success. It has a major contribution to play in delivering effective enterprise knowledge management. - - This book suggests how this can be achieved in the context of knowledge management and improvement approaches such as business process re-engineering, quality management and Investors in People. The author explains how different technologies can support the life-cycle from creation, indexing, retrieval and communication to disposal or storage. Both strategic and project-level issues are addressed, from developing an information systems strategy, to day-to-day records and document management practice and establishing user requirements for new systems, tendering procedures, system selection and implementation. Contributed case studies in the last chapter relate the real-life benefits of introducing document management and related technologies. - - Effective Document Management also provides a useful reference point for information technology terminology and standards, the potential of the Internet and Web-based technologies, and details of major suppliers and products. Sources of further information are provided to help the reader keep up-to-date in this fast changing world. - - The book should benefit a range of business management and staff from those senior managers who need to develop coherent and consistent business and IT strategies; to information professionals, such as records managers and librarians who will gain an appreciation of the impact of the technology and of how their particular areas of expertise can best be applied; to system designers, developers and implementers who will better understand the approach to a document management project and the information and knowledge management context in which it has to operate; and finally to users who should be suitably involved at all stages so they can fully exploit the benefits of the delivered systems.
