4th Edition, International Edition
Paperback (16 Mar 2009)
Not available for sale
Includes delivery to the United States
Out of stock
This book features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
| ISBN: | 9780071277501 |
| Publisher: | McGraw-Hill Education |
| Imprint: | McGraw-Hill Education/Asia |
| Pub date: | 16 Mar 2009 |
| Edition: | 4th Edition, International Edition |
| DEWEY: | 658.812 |
| DEWEY edition: | 22 |
| Number of pages: | 294 |
| Weight: | 571g |
| Height: | 255mm |
| Width: | 202mm |
| Spine width: | 12mm |
